Hidez UK | Terms & Conditions


  1. Unless the context otherwise requires, the following terms shall have the meanings respectively ascribed to them.
  2. The “Customer" shall mean the customer named or referred to in other relevant documents and shall, unless the context otherwise requires, include its employees and agents.
  3. The “Company" shall mean Hidez UK and shall unless the context otherwise requires, include its employees and agents.
  4. The “Goods" shall mean any goods, products or services offered for sale by the Company.


  1. Customers may place orders in person, verbally or in writing.
  2. The Company reserves the right at all times to refuse to accept any order from the Customer without giving reasons.
  3. Once an order is placed by the Customer and accepted by the Company, if the Customer thereafter wishes to cancel or vary the order, the Customer may be liable for costs, if any, incurred by the Company up to that point in time.
  4. All cancellations or variations must be in writing.


  1. Terms of payment are either by BACS, payment with order by Credit Card via a link on an electronic invoice using Pay Pal Gateway or by cheque (goods will not be shipped until funds have cleared).
  2. Where the Company agrees to grant the Customer credit, subject to approval of completed credit application form, the terms of payment are strictly fifteen days NET calculated from the date of the invoice, unless otherwise agreed in writing.


  1. Delivery of goods shall be affected by the Company to the Customer subject to availability, and without any liability on behalf of the Company for any delays.
  2. Once the goods have been delivered by the Company to the site of the Customer, all risk in and to the goods shall pass to the Customer.


  1. Payment is only received by the Company when the proceeds of all methods of payment are credited and cleared to the Company bank account.
  2. The Customer acknowledges that the Company may impose a charge for returned cheques.


  1. All claims for any damage and/or defect in the goods purchased by the Customer must be made to the Company in writing within 24 hours of delivery of the goods, unless an alternative time period is agreed, otherwise the goods are deemed to be received in good order and condition.
  2. As the Company has a 100% SATISFACTION GUARANTEE the Company will replace those items the Customer deems to have poor quality or condition of the Goods with the next delivery to the Customer. However the Customer is liable for any defect caused by incorrect or improper use.


  1. Shipping is charged per item unless otherwise negotiated.